Frequently Asked Questions

Therapists in Chicago & Illinois – Online & in Person

Frequently Asked Questions

Therapy refers to regular and structured sessions between a mental health expert (therapist) and an individual (client) who is seeking help for mental health concerns. The trained therapist uses the therapy sessions to help evaluate their clients’ mental health concerns and collaborate with them on a treatment plan. A typical treatment plan involves tools and resources that the client can use to achieve their mental health goals. There are different types of therapy modalities. Some therapies like Cognitive Behavioral Therapy (CBT) are more direct and skills focused while other therapies like psychodynamic are more focused on helping the client understand how their past experiences are currently impacting them.
Most people can benefit from therapy. If you are facing a new challenge, dealing with stress, or even want help in your career, academics or relationships, therapy can help you with tools to navigate these issues. Therapy is especially helpful to anyone struggling with anxiety, panic attacks, depression, OCD, trauma or eating concerns. A therapist can help you identify the causes and triggers for your symptoms and provide you strategies to reduce the symptoms so that you can be more present in your life again.
The pros of therapy involve the opportunity for mental healing, self-growth, new insights and improved skills for navigating life’s challenges. The cons are that therapy is a time commitment, involves a monetary cost (although usually health insurance can be very helpful), and sometimes talking about painful feelings and memories can lead to a client feeling worse before they feel better.
Our Chicago therapists offer a broad range of outpatient therapy services both online in the teletherapy format and in person at our offices in Chicago to address various symptoms and concerns. Some of the issues our therapists specialize in and treat include depression, eating disorders, anxiety, panic attacks, Bipolar, OCD, trauma, perinatal concerns, psychosis, relationship issues, LQBTQ+ concerns, racial trauma, career transitions and more. We offer individual, couples, family and group therapy.
We pride ourselves on offering evidence based therapies that are backed by science to ensure that we are providing the most effective and efficient help to our clients. Some of the therapies offered by our Chicago therapists include but are not limited to: Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), Acceptance & Commitment Therapy (ACT), Exposure and Response Prevention (ERP), Health at Every Size (HAES), Radically Open DBT (RO DBT), Eye Movement Desensitization and Reprocessing (EMDR), Dance Movement Therapy, Somatic Experience Therapy (SE), Perinatal Therapy, Art Therapy, Cognitive Processing Therapy (CPT), Psychodynamic, Spiritual counseling, Intersectional, Compassion focused and Attachment therapy.
Our therapists collectively treat children (ages 8 and up), teens, young adults, middle aged adults and the elderly population. While we do treat all ages, a large portion of our clientele fall into the teen, young adult and 30s and 40s age group.
A good fit between the therapist and the client is imperative for effective therapy to occur. Chicago is fortunate to have a multitude of therapists with varying specialties. Our therapists, whose profiles are listed on our website, and all very seasoned and highly specialized in treating a variety of mental health concerns. Feel free to browse through our therapist profiles and book an appointment to see if they might be a good fit for you. Our Chicago therapists collectively help well over 1000 clients each week and are known for being friendly, approachable and experts in the field.
Our Chicago therapists are professionally licensed as mental health providers to provide therapy to anyone in the state of Illinois. They all have advanced level graduate degrees. All our therapists have completed internships and a certain number of supervised hours before becoming licensed upon completion of a national board exam. Our Chicago therapists are required to complete 30 hours of continuing education every 2 years for the duration of their career in order to maintain their license.
If you would like to schedule an appointment with one of our Chicago therapists, you can either call (708) 628-7645 or email Gina, our fantastic intake manager will gather information from you and set you up with a therapist from our practice who best meets your mental health needs, takes your insurance and can work with your time constraints.
A therapy session can last anywhere between 45 minutes to an hour depending on what your insurance plan covers.
Therapy at Cityscape Counseling is highly confidential. Our therapists and administrative team all abide by strict HIPAA standards. You can rest assured that our team will do everything possible to ensure that your personal information will be protected at all times.
To prepare for your first therapy session with one of our Chicago therapists, you can ensure that all your electronic paperwork is thoroughly filled in ahead of time and that you promptly send your insurance details to for a benefits check.
Yes, we offer teletherapy options for clients in living in both Chicago, the surrounding suburbs and all across Illinois. Teletherapy is a great option for those who want to engage in therapy remotely from their home or office. For confidentiality reasons, it’s important to ensure that you are in a private space when engaging in online therapy.
It is very similar to an in person therapy session. The only difference is that you and your therapist are meeting via a computer using a HIPAA compliant platform such as Zoom or Studies show that online therapy performed virtually can be as effective as in person therapy.
During your first therapy session, your therapist will spend some time getting to know you and assessing what concerns have brought you to therapy. Your therapist will likely ask you a lot of specific questions about your mental health history, current symptoms as well as what your goals for therapy are. The assessment phase can actually last 2-3 sessions before you start working on tangible goals. Some therapists however will give you some homework starting during the very first session. We encourage you to be open and honest with your therapist about your needs and how you best learn new skills.
The duration of therapy will likely depend on your unique symptoms, concerns and goals. Everyone progresses at their own pace and so it’s hard to predict exactly how much therapy you would need in order to see progress. Some of our clients only require a few months of therapy to achieve symptom relief while other clients can benefit from years of therapy as their presenting issues require longer-term support.
Yes. A goodness of fit between therapist and client is vital. We encourage our clients to meet with a therapist for at least a few sessions (and even longer sometimes) before deciding whether or not the therapist is a good fit for them. We also encourage clients to share feedback with their therapists from the start about what is helpful and what is not. Ultimately, our intake manager is there to ensure that you successfully match with the right therapist from the beginning but is also there to help you if you feel like you need a different fit at some point.
Our Chicago therapist are all in network with a variety of health insurances. We do offer self pay and sliding scale rates too, which can range from ($50-150) but the large majority of our clients use their health insurance to cover their therapy sessions. If you use health insurance, you can expect to pay a copay, co-insurane or deductible which can range from you having to pay $0 up to the full deductible. Our benefits department will be happy to provide a quote. Email
Yes, our therapists are in network providers for BCBS PPO, Blue Choice, Aetna, Cigna, Evernorth, United, Optum, UMR, All Savers and Meritain. If you have a different insurance to what is mentioned above, we can submit out of network for you.
Usually therapy starts out with 1 session per week. After the assessment, your therapist will recommend how often you need therapy. Most clients start out with 1 session per week, though some may need twice per week to start. Over time, some clients will drop down to biweekly or monthly.
If you need to cancel or reschedule your therapy session, please call or email your therapist directly at least 24 hours ahead of time. These slots are held for you and so we do charge a late cancel or no-show fee if appointments are not canceled in a timely manner. Therapist emails and phone numbers can be found on their profile pages on our website or in the signature of their email.
Yes, therapy is an extremely effective tool for helping people navigate life’s challenges, overcome past trauma, achieve relief from mental health disorders and learn healthier ways of coping with stress. Our Chicago therapists have had very high success rates in helping our clients in many different areas.

How Do I get to my therapist at cityscape counseling in chicago?

At Cityscape Counseling, our Chicago therapists understand the importance of finding a reliable mental health expert to effectively help you manage your mental health concerns. If you are meeting your therapist virtually, they will send you a confidential link to meet via a HIPAA compliant telehealth platform.

If you are meeting in person at our Chicago office, below are detailed directions to help you reach us easily, whether you’re driving or using public transport.
You can find your therapist at our Chicago location here:
Cityscape Counseling: 155 N Michigan Ave #380, Chicago, IL 60601

Driving Directions

From the Northside

• Take US-41 S/N Lake Shore Dr.
• Exit at Randolph St.
• Turn right onto E Randolph St.
• Turn left onto N Michigan Ave.
Cityscape Counseling is located at 155 N Michigan Ave #380, Chicago, IL 60601
Parking is available in nearby garages or paid street parking nearby.

From the Southside

• Take I-90 W/I-94 W toward Chicago.
• Merge onto I-55 N/Stevenson Exp. N via EXIT 53A toward Lake Shore Dr./Stevenson Exp.
• Take EXIT 292A toward Lake Shore Dr. N.
• Merge onto S Lake Shore Dr.
• Take the Randolph St exit.
• Turn left onto E Randolph St.
• Turn left onto N Michigan Ave.
Cityscape Counseling is located at 155 N Michigan Ave #380, Chicago, IL 60601
Parking is available in nearby garages or paid street parking nearby.

From the Western Suburbs via I-290:

• Take I-290 E toward Chicago.
• Merge onto I-90 E/I-94 E via EXIT 51C on the left toward Indiana.
• Take the Washington Blvd exit, EXIT 51C.
• Stay straight to go onto W Washington Blvd.
• Turn left onto N Michigan Ave.
Cityscape Counseling is located at 155 N Michigan Ave #380, Chicago, IL 60601
Parking is available in nearby garages or paid street parking nearby.
From the Western Suburbs via I-55 and Lake Shore Drive:
• Take I-55 N/Stevenson Expy N toward Chicago.
• Merge onto Lake Shore Dr. N via EXIT 293A.
• Continue on Lake Shore Dr. N.
• Take the Randolph St exit.
• Turn left onto E Randolph St.
• Turn left onto N Michigan Ave.
Cityscape Counseling is located at 155 N Michigan Ave #380, Chicago, IL 60601
Parking is available in nearby garages or street parking nearby.

Public Transport Directions

Using CTA Trains:

• Red Line: Take the Red Line to the State/Lake stop. Exit the station and walk east on Lake St. Turn right onto N Michigan Ave. Cityscape Counseling will be on your left at 155 N Michigan Ave, Suite 380.
• Blue Line: Take the Blue Line to the Washington stop. Exit the station and walk east on Washington Blvd. Turn left onto N Michigan Ave. Cityscape Counseling will be on your right at 155 N Michigan Ave #380, Chicago, IL 60601

Using Metra Trains:

• From Union Station: Walk east on W Adams St. Turn left onto S Michigan Ave. Continue north to 155 N Michigan Ave, Suite 380.
• From Ogilvie Transportation Center: Walk east on W Madison St. Turn left onto S Michigan Ave. Continue north to 155 N Michigan Ave, Suite 380.

Using Bus Routes:

• Bus 3 (King Drive): Take Bus 3 to the Michigan & Lake stop. Walk south on N Michigan Ave to 155 N Michigan Ave, Suite 380.
• Bus 147 (Outer Drive Express): Take Bus 147 to the Michigan & Randolph stop. Walk south on N Michigan Ave to 155 N Michigan Ave #380, Chicago, IL 60601

Once you reach the lobby of our Chicago location, the doorman can direct you to the correct elevators that will take you to the third floor. Suite #380 has a private waiting area for you to meet your therapist.
Our convenient location in Chicago and comprehensive directions ensure that you can reach us without any hassle. Whether you’re meeting us online via telehealth or driving from the Northside, Southside, or the western suburbs, or using public transportation, we are here to support you in your mental health journey.

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We know that seeking out therapy can be a daunting endeavor so we’re dedicated to helping you each step of the way. Start by calling or emailing us to set up your first appointment.